SUPPORT | Crrs Tv

Questions fréquemment posées

CRRS has a dedicated Technical Support staff ready to assist any of our customers needs. We can be reached by email at support@crrstv.net or by phone at (709) 944 3700

Navigate the tabs to view frequently asked questions and their answers

My cable or fiber internet isn't working, what should I do?

Power cycling the modem is the first thing you should try. If the internet connection doesn't return once the modem reboots, please contact Technical Support at (709) 944 3700

What are the benefits of fiber-op compared to cable internet?

L'Internet par fibre optique offre une connexion plus fiable que l'Internet par câble en cuivre. La fibre n'est pas affectée par les changements de température et dépend moins des équipements déployés sur le terrain, contrairement aux câbles en cuivre.
Nous sommes également en mesure d'offrir des vitesses beaucoup plus élevées via la fibre optique.
Pour passer à la fibre optique dès aujourd'hui, veuillez nous contacter au
(709) 944 7676

Puis-je fournir mon propre routeur sans fil ?

Oui . Bien que les modems Internet CRRS soient équipés de radios Wi-Fi, les clients peuvent fournir leurs propres routeurs sans fil pour s'adapter à leurs propres réseaux personnels

I'm not getting a dial tone on my home phone, what should I do?

First, you should confirm the home phone has a secure connection from the phone to the phone jack. If all is well, rebooting the internet modem should be the next step as the phone connection is fed from the modem. If you still aren't getting a dial tone after these steps, please contact technical support at (709) 944 7676

Can I keep my existing phone number if I'm signing up for CRRS' services?

Yes. If you are switching from another provider and wish to keep your existing phone number we will require a copy of your bill from your current provider. A CRRS CSR will take care of cancelling your existing service and will set up an appointment with you to have a technician come and install a CRRS Home Phone service in your home.

My set-top box for StreamTV won't load any channels, what should I do?

First, confirm the box has an internet connection. You can find the Wi-Fi settings under system settings from the home menu. If there is an internet connection and your channels aren't loading, please give technical support a call.

I'm getting an error message on my digital cable channels, what should I do?

If the message reads "Not Authorized" please contact the billing department at (709) 944 7676.
If the message reads "one moment please this channel should be available shortly" there may be an issue with the device or cable coming into your residence. If so please give technical support a call.

Does CRRS offer Pre-Authorized Chequing to automatically pay my bill every month?

Yes, we do offer Pre-Authorized Chequing (PAC) which draws funds from the bank account or credit card which you have specified. Using this service, your account is automatically paid in full once per month on the due date. PAC customers must refer to their bank statement/credit card statement for charges that were due.

Will CRRS send me a monthly bill?

Le CRRS peut vous envoyer une facture par voie électronique par courrier électronique ou une facture papier par Postes Canada.

About CRRS

Channel 22

Webmail

Contact Us

Call - (709) 944 7676