SUPPORT | Crrs Tv

Frequently Asked Questions

CRRS has a dedicated Technical Support staff ready to assist any of our customers needs. We can be reached by email at support@crrstv.net or by phone at (709) 944 3700

Navigate the tabs to view frequently asked questions and their answers

My cable or fiber internet isn't working, what should I do?

Power cycling the modem is the first thing you should try. If the internet connection doesn't return once the modem reboots, please contact Technical Support at (709) 944 3700

What are the benefits of fiber-op compared to cable internet?

Fiber-op internet provides a more reliable connection compared to copper wire cable internet. Fiber is unaffected by changes in temperature and relies less on equipment deployed in the field unlike copper wire cables.
We are also able to offer much higher speeds over fiber-op.
To make the switch to fiber-op today, please contact us at
(709) 944 7676

Can I provide my own wireless router?

Yes. Although CRRS internet modems are equipped with wifi radios, customers are able to provide their own wireless routers to accommodate their own personal networks

I'm not getting a dial tone on my home phone, what should I do?

First, you should confirm the home phone has a secure connection from the phone to the phone jack. If all is well, rebooting the internet modem should be the next step as the phone connection is fed from the modem. If you still aren't getting a dial tone after these steps, please contact technical support at (709) 944 7676

Can I keep my existing phone number if I'm signing up for CRRS' services?

Yes. If you are switching from another provider and wish to keep your existing phone number we will require a copy of your bill from your current provider. A CRRS CSR will take care of cancelling your existing service and will set up an appointment with you to have a technician come and install a CRRS Home Phone service in your home.

My set-top box for StreamTV won't load any channels, what should I do?

First, confirm the box has an internet connection. You can find the Wi-Fi settings under system settings from the home menu. If there is an internet connection and your channels aren't loading, please give technical support a call.

I'm getting an error message on my digital cable channels, what should I do?

If the message reads "Not Authorized" please contact the billing department at (709) 944 7676.
If the message reads "one moment please this channel should be available shortly" there may be an issue with the device or cable coming into your residence. If so please give technical support a call.

Does CRRS offer Pre-Authorized Chequing to automatically pay my bill every month?

Yes, we do offer Pre-Authorized Chequing (PAC) which draws funds from the bank account or credit card which you have specified. Using this service, your account is automatically paid in full once per month on the due date. PAC customers must refer to their bank statement/credit card statement for charges that were due.

Will CRRS send me a monthly bill?

CRRS can send you a bill either electronically via email or a paper bill via Canada Post.

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Call - (709) 944 7676